Frequently asked questions

All about honey

Why has my honey gone solid or grainy?

This is called crystallisation, and it is completely natural. Honey is packed with natural sugars that slowly form crystals over time, especially in cooler weather. Your honey has not gone off and it is perfectly safe to eat. Some varieties crystallise faster than others.

How do I make crystallised honey runny again?

Take the lid off and stand the jar in a saucepan of warm water, stirring now and then until it softens. Keep it gentle, below 45°C, so the honey keeps its flavour. Avoid boiling water, direct heat or the microwave. If you enjoy it spreadable, simply leave it as it is.

What is the best way to store honey?

Keep the lid on tight and store your jar in the pantry or a cupboard, away from direct sunlight. There is no need to refrigerate it, as cooler temperatures speed up crystallisation.

What is creamed honey?

Creamed honey is real honey that has been crystallised in a controlled way, giving it a smooth, thick and spreadable texture. It is lovely on toast.

Why does each honey taste different?

Flavour, colour and aroma all come from the flowers the bees visit. That is why our Stringybark is dark and rich with chocolate and espresso notes, and every other pot in our range has its own character.

Can I give honey to my baby?

No. Honey should not be given to babies under 12 months old, including in foods that contain it, because of the risk of infant botulism.

About West-Bee Honey

Who makes West-Bee Honey?

West-Bee Honey is run by Dave and Wendy from their small farm in Westbury, Tasmania. Dave looks after the bees and Wendy looks after sales and marketing.

Where do your bees forage?

We place our hives on registered sites in Tasmanian Forestry and National Park areas, close to native flora such as Leatherwood and Manuka.

Where can I buy your honey in person?

You can find Wendy at the Launceston Farmers Market on Saturday mornings, and Dave and Wendy at Farm Gate Market in Hobart on the third Sunday of each month.

Orders and delivery

Where do you deliver?

We ship within Australia with Australia Post. Because of quarantine restrictions, we cannot deliver to Western Australia or Kangaroo Island, South Australia, and we do not currently ship overseas.

How long will my order take?

Orders are usually dispatched within 3-5 business days. Shipping is calculated at checkout from the total weight of your order.

What if my order arrives damaged?

Please email westbeehoney@bigpond.com or call 0448 000 599 and we will help. You can read more on our Shipping & Returns page.